July 05, 2017

Holyoake has always welcomed feedback from consumers in order to monitor and improve our programs and services. There are several ways for people to engage:

  • In person, phone, email, website
  • Annual consumer survey
  • Consumer groups
  • Holyoake Connect
  • Oake Tree newsletter

As Bill Gates once said “We all need people who will give us feedback. That’s how we improve.”

In 2015, we launched our consumer involvement campaign which included flyers, posters and feedback forms, and newsletter. The aim of this campaign is to encourage our consumers to speak out through channels most convenient to them. As a result, many of our consumers continue to provide constructive feedback.

We engage our consumers in the Holyoake Annual Consumer Survey. Every person who accesses our services is invited to participate in this survey which is conducted over a two week period. This year over 300 people completed the survey in February. The results are very positive and reflect our commitment to enabling better futures for individuals, families and communities. The following is a summary of responses to some of the questions in the survey:

  • I am satisfied with Holyoake’s services: 97% strongly agreed or agreed
  • I believe Holyoake staff are good at their job: 97% strongly agreed or agreed
  • If things go wrong, Holyoake works quickly to correct them: 74% strongly agreed or agreed
  • I would recommend Holyoake’s services to others: 95% strongly agreed or agreed

We also established consumer groups at our Victoria Park, Midland and Northam offices. These groups provide a consumer perspective on a range of issues including our policies, procedures and new service initiatives.

Our Holyoake Connect continuing care initiative is another convenient way for our consumers to provide feedback during regular workshops and information sessions. They can also provide feedback via our bi-annual Oake Tree newsletter.

As a result of all these initiatives, our consumers feel more involved and their feedback helps us improve our programs and services.

We welcome your feedback and suggestions. Please click here for more information.