Holyoake is committed to quality services and continuous improvement to best support individuals, families and communities.
We are accredited via the Standard on Culturally Secure Practice – Alcohol and Other Drugs Sector via the Institute for Healthy Communities Australia (IHCA).

We review our policies periodically and follow them as part of our Quality Management System.
Please click on the links below for information about our policies regarding consumer care:

Privacy Policy

Consumer Rights & Responsibilities Policy

Carers Rights & Responsibilities Policy

Entry Criteria Policy

Co-occurring Issues Policy

Holyoake Child Safe Standards

Holyoake adopts the belief that every child has a right to be cared for, and protected from abuse, neglect and exploitation and to live without violence.

Holyoake is committed to child safety and wellbeing and continues to maintain child safe and child friendly environments.

The following core principles continue to inform Holyoake’s practices and action when working with children and with adult clients who have dependent children whether or not a service is being provided to the child:

  • All children who come to Holyoake have the right to feel and be safe.
  • The safety and wellbeing of the child will always be the paramount consideration.
  • Parents, families and caregivers have the primary role in safeguarding and promoting the safety and wellbeing of their children. Holyoake has a responsibility to support and strengthen their capacity to care for their children.
  • Children and young people have a right to express their views, and these will be considered when determining action to be taken.
  • Responses to the need for protection will be sensitive to and consider the differences in culture, religion, language and gender of children, young people, and their families.
  • Holyoake will work collaboratively with children, parents, families, child protection agencies and other agencies to protect and support the needs of children.

The Department of Health Guidelines for Protecting Children 2015 (and in particular Section 28) deems that a child is in need of protection if:

  • A child has suffered or is likely to suffer harm as a result of physical abuse, sexual abuse, emotional abuse, psychological abuse and/or neglect.
  • A child’s parents are unable to provide or arrange for adequate care and/or the provision of effective medical, therapeutic, or other remedial treatment for the child.
  • A child has been abandoned by his or her parents or the child’s parents are deceased or incapacitated, and no suitable adult relative or other person can be found who is willing and able to care for the child.
  • A child is living in a household where there are incidents of family and domestic violence.

Holyoake also continues to implement and complete periodic self-assessments in relation to the ten National Principles for Child Safe Organisations 2019 as developed by the Commissioner for Children and Young People Western Australia.