Holyoake respects your privacy and will ensure that your personal information is kept confidential.
Holyoake believes privacy is an important right of individuals. Holyoake is committed to protecting personal information by complying with relevant laws, and takes steps to protect your personal information from misuse and to use your information only in the ways described in this privacy policy and in accordance with the Privacy Act 1988 (Cth) (Privacy Act). This privacy policy outlines Holyoake’s personal information handling practices.
Anonymity and pseudonymity
In most circumstances, it is impractical for people to communicate with us anonymously. We need to identify you to assist you effectively. However, in circumstances where it is lawful and practicable to do so, we will provide you with the option of not identifying yourself, or using a pseudonym, when entering into communications with us.
Collection of personal information
Personal information means information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. The personal information which we collect, store, use and disclose may include:
- your name;
- your contact details;
- your age or date of birth;
- your current occupation; and
- any other person information provided by you during the course of your interactions or correspondence with Holyoake.
Some personal information is considered ‘sensitive information’ for the purposes of the Privacy Act. Where necessary, and in some circumstances, we may need to collect sensitive information about you to be able to provide an effective service. For example, where necessary to provide our services to you, this might include information about your:
- health,
- racial or ethnic origin
- criminal history.
We only collect personal information by lawful and fair means where reasonably necessary for our functions or activities as a not for profit organisation providing support to individuals, families and communities who are impacted by alcohol, other drugs and related mental wellbeing issues.
When asking you to provide personal information, Holyoake will inform you of the purpose of gathering such information, the nature of the third parties to whom Holyoake may provide that information, and Holyoake’s contact details.
Social media and cookies
We use a range of tools provided by third parties, including Google, and our web hosting company to collect or view website traffic information. These sites have their own privacy policies. We also use cookies and session tools to improve a consumer’s experience when accessing our websites. The information collected by these tools may include the IP address of the device used and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to maintain, secure and improve our websites and to enhance a consumer’s experience when using them. In relation to Google Analytics you can opt out of the collection of this information using the Google Analytics Opt-out Browser Add-on.
We use social networking services such as LinkedIn, Facebook and Instagram to communicate with the public about our work. When someone communicates with us using these services we may collect their personal information, but we only use it to help us to communicate with the consumer and the public. The social networking service will also handle a consumer’s personal information for its own purposes. These sites have their own privacy policies.
Direct marketing
Unless you request otherwise, we may also use your personal information for marketing purposes to send you news, information about our activities and general promotional material which we believe may be useful or of interest to you. If you do not want us to use your personal information in this manner, please contact us with your request as soon as possible.
